Answered By: LJ Aucker
Last Updated: Feb 12, 2019     Views: 18

The following video details online resource troubleshooting and what you should do as an ICer when you and/or a patron come across an issue. It covers the following issues whether the patron is on campus or off-campus:

  • E-book links
  • Article/database links
  • Making a ticket
  • Emailing resources to patrons