Answered By: LJ Aucker
Last Updated: Jun 16, 2022     Views: 135

The following video details online resource troubleshooting and what you should do as an ICer when you and/or a patron come across an issue. If the information below isn't sufficient,  the e-resources expert is Collections Strategy Librarian Vanessa French,

 The video below covers the following issues whether the patron is on campus or off-campus:

  • E-book links
  • Article/database links
  • Making a ticket
  • Emailing resources to patrons